This Privacy Policy explains how Adalia Lagos (“we”, “us”, “our”) collects, uses, stores, and protects personal data obtained through our website and concierge shopping services, in compliance with the Nigeria Data Protection Act 2023 (NDPA).
Who We Are
Our website address is: https://ng.adalialagos.com
Adalia Lagos provides concierge, personal shopping, procurement coordination sourcing, purchasing agency and logistics coordination services for local clients and to act as an agent on behalf of clients in the acquisition of goods and related services
Personal Data We Collect
Depending on your interaction with our website and services, we may collect:
- Full name, phone number, email address
- Delivery addresses
- Identification information (when required for fulfilment or compliance)
- Order details and preferences
- Communications you send to us
How We Collect Data
We collect data when you:
- Use forms on the site
- Interact with customer service
- Place or confirm orders
- Communicate with us by email or messaging services
Why We Collect Data
Your data is processed to:
- Provide concierge shopping services
- Process transactions and coordinate deliveries
- Respond to enquiries and support requests
- Improve our services and website performance
- Fulfil legal obligations
Lawful Basis for Processing
We process your data based on:
- Performance of a service contract with you
- Compliance with legal obligations
- Legitimate business interest
- Your consent (where applicable)
Third-Party Communication Platforms
Where you communicate with Adalia Lagos through third-party platforms such as email services, messaging applications (including WhatsApp), social media platforms, or similar channels, such communications are transmitted and processed in accordance with the privacy policies and security practices of the relevant platforms. Adalia Lagos does not control how these platforms independently handle or secure data during transmission. However, once such communications are received by Adalia Lagos, personal data contained in them is processed in accordance with this Privacy Policy and applicable data protection laws. Users are encouraged to review the privacy policies of the platforms they use, including information relating to encryption and other security features, before sharing sensitive information.
Cookies & Tracking
We use cookies and similar technologies to operate our website, enhance user experience, and analyze usage. Some cookies are essential for site functionality, while others help us improve our services. By continuing to use our website, you consent to the use of cookies in accordance with our Privacy Policy. You may manage or disable cookies through your browser settings.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to ensure the proper functioning of our website, improve user experience, analyze website performance, and support our concierge shopping services.
Cookies are small text files stored on your device when you visit our website. They allow us to recognize your browser, remember preferences, and understand how visitors interact with our site.
Types of Cookies We Use
- Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable core functionality such as security, page navigation, and access to secure areas of the site. The website cannot function properly without these cookies.
- Functionality Cookies
These cookies allow the website to remember choices you make (such as your name, contact details, or preferences) to provide a more personalized experience.
- Performance and Analytics Cookies
We use analytics tools to collect information about how visitors use our website, such as pages visited, time spent on the site, and error messages. This information is aggregated and used solely to improve website performance and user experience.
- Marketing and Tracking Cookies
Where applicable, these cookies may be used to deliver relevant content or advertisements and to measure the effectiveness of marketing campaigns. Such cookies may be set by us or by approved third-party service providers.
Third-Party Cookies
Some cookies on our website may be placed by third-party services, including analytics providers, embedded media platforms, and advertising partners. These third parties may collect information about your online activities over time and across different websites, in accordance with their respective privacy policies.
Consent and Control
In compliance with the Nigeria Data Protection Act 2023, non-essential cookies (including analytics and marketing cookies) are only used where you have provided consent through our cookie banner or settings.
You may:
- Accept or decline non-essential cookies via the cookie banner, and
- Modify or withdraw your consent at any time through your browser settings or the cookie preferences tool (where available).
Please note that disabling certain cookies may affect the functionality of the website.
Cookies Retention
Cookies are stored for varying periods depending on their purpose. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a defined period or until deleted.
Cookies Updates
We may update this Cookies and Tracking section from time to time to reflect changes in technology, legal requirements, or our business operations. Any updates will be published on this page.
Sharing Your Information
We may share personal data only where necessary and in accordance with the Nigeria Data Protection Act 2023.
Your information may be shared with the following categories of recipients:
- Payment Service Providers
To process payments securely and complete transactions. We do not store full card or payment details.
- Logistics and Delivery Partners
To facilitate order fulfilment and delivery, including sharing names, contact details, and delivery addresses.
- Vendors and Suppliers
Strictly for the purpose of sourcing, procuring, or confirming availability of requested items.
- Technology and Service Providers
Including website hosting, analytics, communications, and customer management platforms, engaged under confidentiality and data protection obligations.
- Professional Advisers
Including legal, accounting, or compliance advisers where reasonably required.
- Regulatory and Law Enforcement Authorities
Where disclosure is required by law, regulation, court order, or to protect our legal rights.
We do not sell, rent, or trade personal data to third parties. Where personal data is shared with third parties, we take reasonable steps to ensure such parties process the data only for authorized purposes and in accordance with applicable data protection laws.
Your Rights
Under the Nigeria Data Protection Act 2023 (NDPA), you have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of inaccurate or outdated personal data
- Request restriction of processing in certain circumstances
- Object to the processing of your personal data where applicable
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at contactus@adaliagos.com. We may require reasonable verification of your identity before processing your request and will respond within the timelines prescribed by law.
Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures include access controls, secure systems, and limited data access on a need-to-know basis. While we take appropriate steps to safeguard personal data, no system is entirely secure, and we cannot guarantee absolute security.
Contact
For privacy enquiries or complaints:
Email: contactus@adalialagos.com
Address: Lagos, Nigeria